An Unbiased View of empire today reviewJune 19, 2018 at nine:04 am I've talked to a number of customer support people that all inform me another person will simply call me again but not one person ever does? Very last 7 days Empire named me to tell me that they would be out Monday June eighteen th to put in our carpet, On Sunday a person named Tony termed me and mentioned had been they setting up carpet on Monday or laying it down. I mentioned it was a place rug he requested if I realized the dimensions. I said your salesman calculated it, Tony said the size weren't around the order.He would phone the salesman Carmelo to get them but if it necessary binding it couldn t be accomplished the next day. I claimed All of this was presented to Carmelo and you don t know any of it the day just before your suppose to come back out. I am eighty yrs aged and my wife And that i moved all we could inside our bedroom given that they had been popping out the next day.
twelve/eleven/17 Monday 1045am gained simply call from Lisa concerning the flooring, I stated to her that I wasn't happy Which my program is just too occupied with operate and family members and at this stage I just want my a refund again she mentioned that isn’t going to occur and she discounts Together with the financial departments all time. I questioned her who her GM was and she stated she handles these issues Which I wouldn't be receiving my money back that I can’t back again out now since the floors were being now place in, I told her that no that isn't true the flooring you place in are harmed and my deal settlement was not taken care of and it took around ten times that you should simply call me. I don’t feel that empire right here in Philly took my demands into consideration they took the money outside of my account prior to the put in.
I was knowledgeable that four crews identified as off/no show. I had been now scheduled for next day. The installers arrived out first thing and checked out my carpet and educated me they might’t get it done, given that the salesperson indicated on work purchase for “a stretch of carpet not repair service and cannot take care of”. He spoke with supervisor by using phone, Robert, who was to contact me later that working day. Again, NO Connect with!! I had to go away a number of messages for 2 times prior to the first salesperson, not supervisor, referred to as me again. UNACCEPTABLE! She informed me that she didn’t understand I needed maintenance and thought the carpet may be stretch (While pictures have been incorporated!!!) Also, Knowledgeable me that While the area needing repair was tiny, they'd not manage to patch (intellect you I've added carpet) and the entire grasp home carpet would wish changed. Also, they no longer stock my carpet,but “might be over happy to get just one in their representatives arrive at my house for the estimate”! You should be kidding me!!!! Took 6-seven months for me for getting by to your company and shift all my furniture out for two days ready, to uncover this out! Certainly, unprofessional and really unhappy purchaser!!
We’re glad to listen to that you've been contacted. We’ll carry on to follow up with you till your installation is finished.
Even even worse, I’m providing my condo and was going to set it out there instantly after the ground was imagined to be carried out but now I’m having to delay putting the location that you can buy.
Was given a free area carpet installed, took many weeks to finish for the reason that those installers had car or truck problems, couldn’t ensure it is or had to go away early as the manager at Empire wanted them at another job which was additional important. It has been A different thirty day period, Yet another five phone calls built, carpet in free space and paid home now coming apart in the would seem. A further awful installation work. Spoke to the Tim Sherwin (864-973-8096) from Empire whose reaction was; “you bought a free room”, “we use subcontractors”, which in his thoughts justifies the lousy position finished in that free area along with the nightmare sequel to one other home which wasn't free.
I strategy on crafting a letter for your CEO, Keith Weinberger. I've managed consumer complaints for one of the biggest financial institutions in New Jersey.
Opened a support request more info and wasn’t known as back again so termed Empire today and was instructed it had been shut through the installer and needed to open up a fresh one particular. So nevertheless waiting around to hear from somebody (actually need an set up supervisor to connect with me). Assistance!!! Calling the finance not to pay right up until one hundred% satisfied….
March 25, 2018 at 4:forty nine pm I acquired carpeting click here for four bedrooms coming up on four yrs back having a guarantee. Guarantee was for 5 years. Put in lots of money. Carpet was presented as major of the road stain resistant high quality carpet. Carpet isn't stain resistant and has stretch in Each individual with the four bedrooms. My wife And that i are empty nesters and also have our kid at your house on occasion and also quests. Quite very low targeted traffic all over the yrs. I contacted Empire Today and spoke with a rep named Rosemarie (562-741-1432) First I used to be told that my concern could well be addressed with in per week. Two months glided by and no response. I identified as Rosemarie back and he or she first advised me that I didn't Possess a guarantee??? After a dialogue with Rosemarie, she pulled my account and mentioned which i indeed experienced a five 12 months guarantee and her supervisor Annette might be getting in contact with me.
Fix individuals have persistently been cancelling and might’t seem to get out to her household for support. They simply call and hardly ever show up.
She explained to us that she must get product sales to return out and evaluate the rooms to ensure they might take care of this suddenly. To this point no-one has referred to as us to obtain that done. I've called Kayla numerous periods since then requesting her to only come out and do the warranty declare and never worry about the other rooms. She has not however referred to as us back and it can be acquiring incredibly aged And that i desire to get this looked after at the earliest opportunity. Be sure to contact me at (205) 566-XXXXX to take care of this.
August 23, 2018 at five:35 pm Awful Awful carpet task. It's been around a month and no-one will ever get in touch with me back again. Carpet is horrible–household furniture ruined–left without lights within the Bed room.–living from packing containers mainly because furnishings wasn't set again in place. No lights ended up plugged in and I used to be left without having WIFI for 4 days which ment no telephone or medical notify alarm no Tv set or Web.
April two, 2018 at 1:40 pm I initial ordered my carpet 3 weeks back in conjunction with my new hardwood floors. The hardwood flooring which changed tile as well as a major mess is now completed. On the other hand, it had been Yet another 7 days right up until my carpet came in, An additional four times to program set up, and after that on working day of install, they introduced the WRONG carpet!!!! Now, to generate issues worse, my carpet is just not gonna be set up right up until Thursday this week, and I'm able to’t begin to get my residence back again in order right until FRIDAY!
This is simply not the knowledge that we would like for our prospects, and we’d like to more talk about your concerns. Sadly, we’re unable to look at your telephone number.